Effective Date: 06/01/2025
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

1. Our Commitment to Your Privacy

At Advent Mobile Wound Care Services (“Advent,” “we,” “our”), we are committed to protecting the privacy of your health information. We are required by law to maintain the privacy of your Protected Health Information (PHI) and to provide you with this notice about our privacy practices, legal obligations, and your rights concerning your health information.

2. How We May Use and Disclose Your Health Information

We may use or disclose your PHI for the following purposes without your written permission:

A. Treatment
We may use or disclose your health information to provide, coordinate, or manage your medical care. This may include communication with doctors, nurses, specialists, and other healthcare professionals.

Example: Sharing wound care assessments with your primary care physician or specialists for coordinated treatment.

B. Payment
We may use or disclose your information to bill and collect payment from you, your insurance company, or a third party.

Example: Providing documentation to your insurance company to verify services rendered and determine reimbursement eligibility.

C. Healthcare Operations
We may use your PHI for internal purposes such as quality assessment, staff training, and improving our services.

Example: Reviewing case outcomes to ensure consistent and high-quality care.

D. Appointment Reminders and Communications
We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services.

3. Other Permitted or Required Uses and Disclosures

We may also use or disclose your PHI in the following situations without your authorization:

  • When required by law
  • For public health activities (e.g., disease reporting)
  • For health oversight activities (e.g., audits, inspections)
  • For legal proceedings and court orders
  • For law enforcement purposes
  • To avert a serious threat to health or safety
  • For organ and tissue donation
  • For workers’ compensation claims
  • For research (under strict conditions and de-identification, if possible)
  • To a coroner, medical examiner, or funeral director

4. Uses and Disclosures Requiring Your Authorization

Any use or disclosure of your PHI not described above will be made only with your written authorization. This includes:

  • Use of PHI for marketing purposes
  • Sale of your PHI
  • Most disclosures of psychotherapy notes (if applicable)

You may revoke any authorization in writing at any time, except to the extent we have already acted based on it.

5. Your Rights Regarding Your Health Information

You have the following rights concerning your PHI:

A. Right to Access Your Records
You may request a copy of your medical records in paper or electronic format. We may charge a reasonable fee for copying and mailing.

B. Right to Amend
You may request an amendment to your medical records if you believe the information is inaccurate or incomplete. We may deny the request if the record is accurate and complete.

C. Right to an Accounting of Disclosures
You may request a list of certain disclosures we have made of your PHI over the past six years, excluding those made for treatment, payment, or operations.

D. Right to Request Restrictions
You may request that we restrict how we use or disclose your PHI. While we are not required to agree to all restrictions, we will comply with any agreed-upon restriction.

E. Right to Request Confidential Communications
You may ask us to contact you using alternative means or at alternative locations.

F. Right to a Paper Copy of This Notice
You may request a paper copy of this notice, even if you agreed to receive it electronically.

6. Our Responsibilities

We are required to:

  • Maintain the privacy of your PHI
  • Provide you with this Notice of Privacy Practices
  • Abide by the terms of this notice
  • Notify you in the event of a breach involving your unsecured PHI
  • Refrain from using or disclosing your information for marketing or sales purposes without your express written consent

7. Changes to This Notice

We reserve the right to change our privacy practices and this notice at any time. Revised notices will apply to all PHI we maintain and will be available on our website and upon request.

8. Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

Advent Mobile Wound Care Services
📞 Phone: +1 (832) 993-7366
✉️ Email: Send an email today

You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights. We will not retaliate against you for filing a complaint.