Effective Date: 06/01/2025

Advent Mobile Wound Care Services (“Advent,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal and health-related information you share with us online. This Internet Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our digital services.

1. Information We Collect

We may collect the following types of information from users who visit our website or interact with our digital platforms:

A. Personal Information
Information that identifies you or could reasonably be used to identify you, such as:

  • Full name
  • Date of birth
  • Mailing address
  • Email address
  • Telephone number
  • Insurance information
  • Medical history or health concerns submitted via contact or appointment forms

B. Non-Personal Information

Data that does not directly identify you, including:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on the website
  • Referring website addresses
  • Cookies and tracking technologies (see Section 5)

2. How We Use Your Information

We may use your information in the following ways:

  • To respond to inquiries or requests submitted via online forms
  • To provide appointment scheduling or patient support
  • To improve our website functionality and user experience
  • To monitor and analyze usage trends
  • To send important notices, updates, and marketing communications (if opted in)
  • To ensure compliance with legal obligations and internal policies

We do not sell or rent your personal information to third parties.

3. How We Share Your Information

We may share your information only as necessary and in the following cases:

  • With internal staff for scheduling, billing, and treatment coordination
  • With third-party service providers who support our web operations (e.g., hosting, analytics)
  • As required by law (e.g., subpoenas, court orders)
  • To protect our legal rights or prevent harm
  • With your consent or at your direction

All third-party service providers are contractually obligated to maintain confidentiality and security standards in line with HIPAA and applicable privacy regulations.

4. Data Security

Advent implements technical, administrative, and physical safeguards to protect your personal and health information. These measures include:

  • SSL (Secure Socket Layer) encryption for data transmission
  • Firewalls and intrusion detection systems
  • Access controls and staff training
  • Regular security audits and vulnerability testing

Despite our best efforts, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies may collect non-personal data such as:

  • Your browser type
  • Preferred language
  • Pages viewed
  • Date and time of visits

You may disable cookies in your browser settings, but doing so may limit certain features or functionality of the site.

6. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external site you visit.

7. Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect or maintain personal information from individuals under 13 years of age. If we learn we have collected such information, we will delete it promptly.

8. Your Choices and Rights

You have the right to:

  • Request access to or correction of your personal data
  • Opt out of receiving marketing communications
  • Withdraw consent for processing (where applicable)
  • File a complaint regarding data use (see Section 10)

To exercise your rights, contact us at the email or mailing address listed below.

9. Changes to This Internet Privacy Policy

We may update this Internet Privacy Policy periodically to reflect changes in law, technology, or our business practices. When we do, we will revise the “Effective Date” at the top of the policy and provide appropriate notice on our website.