1. Introduction

At Advent Mobile Wound Care Services (“Advent,” “we,” “our,” or “us”), protecting your privacy and safeguarding your personal health information is a top priority. This Privacy Policy explains how we collect, use, disclose, and protect your information when you receive our services, visit our website, or otherwise interact with us.

2. Information We Collect

We collect both personal information and protected health information (PHI) to provide effective mobile wound care services. This includes:

A. Personal Information:

  • Full name
  • Date of birth
  • Address
  • Phone number
  • Email address
  • Emergency contact information
  • Insurance information

B. Health Information (PHI):

  • Medical history
  • Wound assessments and treatment plans
  • Provider notes and progress reports
  • Photographs of wounds (if applicable)
  • Medication and allergy records
  • Diagnoses and clinical findings

C. Technical Information (Website Use):

  • IP address
  • Browser type
  • Pages visited
  • Referral source
  • Date and time of visit
  • Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide and coordinate mobile wound care services
  • Communicate with you, your caregivers, and healthcare providers
  • Verify insurance and billing
  • Maintain accurate medical records
  • Ensure quality assurance and clinical effectiveness
  • Comply with applicable laws and regulations
  • Improve website functionality and user experience

4. How We Share Your Information

We do not sell your personal or health information. However, we may share your data as needed with:

  • Healthcare providers involved in your care
  • Insurance companies for billing and reimbursement
  • Third-party service providers (e.g., electronic health record systems)
  • Government agencies as required by law (e.g., HIPAA compliance, public health reporting)
  • Legal entities in response to court orders or legal obligations

5. HIPAA Compliance

Advent is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA). All PHI is handled, stored, and transmitted securely. Only authorized personnel have access to your health data, and they are trained to protect your confidentiality.

6. Data Security

We implement appropriate administrative, physical, and technical safeguards to protect your data, including:

  • Encrypted electronic health records (EHR)
  • Secure communication platforms
  • Role-based access control
  • Regular audits and compliance monitoring
  • Mobile device security for field providers

7. Your Rights Under HIPAA

You have the right to:

  • Access and request a copy of your health records
  • Request corrections to inaccurate information
  • Request restrictions on certain uses and disclosures
  • Obtain a record of disclosures
  • File a complaint with us or the U.S. Department of Health and Human Services (HHS)

To exercise any of these rights, please contact us using the information below.

8. Cookies and Website Tracking

Our website may use cookies and other tracking technologies to enhance your experience. These help us understand how users navigate our site and improve our services. You can adjust your browser settings to manage cookies at any time.

9. Third-Party Links

Our website may contain links to external websites not operated by Advent. We are not responsible for the content or privacy practices of these third-party sites. Please review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not intended for individuals under the age of 18 without parental or guardian consent. We do not knowingly collect information from minors unless it is part of necessary medical care and with appropriate consent.

11. Policy Updates

We may update this Privacy Policy from time to time. The most current version will always be available on our website, with the “Effective Date” clearly indicated at the top. Continued use of our services constitutes acceptance of any updates.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact:

Advent Mobile Wound Care Services
📞 Phone: +1 (832) 993-7366
✉️ Email: Send an email today